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eSupport FAQ


Having trouble with an eBook, device, etc.? Browse our Frequently Asked Questions (FAQ).

1-on-1 Technology Assistance

Please doublecheck your contact information for accuracy. Incorrect information may result in us being unable to reach you for your appointment. 

Malcolm Purvis Library

Mitchell Branch

Tullis Library

Meador Library

South Regional Library

Stewart-West Branch


When I try to borrow something, I receive the error message "The library has reached its daily lending limit."

The library has a daily budget for Hoopla checkouts, and this message indicates that our budget is spent for the day. You will be able to borrow items again when the daily lending limit resets.

I have a new library card.

When logged into your Hoopla account, go to Settings > Library to replace your old library card number. Use Settings to change your email and password as well. 

View more troubleshooting topics for Hoopla.


In early 2023, the OverDrive app will be discontinued. Find out more.

I have a new library card number. How do I access my checkouts and holds on the old number?

To retrieve your checkouts and holds, library staff will need to merge your old and new accounts. Please use the contact form on this page to let us know your accounts need to be merged.

My eAudiobook is not downloading on my iOS device.

My eAudiobook is not downloading to my Android device.

How do I return my book early?

Can I renew my book?

I am getting an authorization error.

Using the Libby App from Overdrive can also solve this issue, if it is available for your device.

I am getting an error that an eBook has already been downloaded or fulfilled by another user.

I want to transfer an eAudiobook to my MP3 player.